Who We Are:

For more than a century, Big Brothers Big Sisters has been helping change kids’ perspectives and giving them the opportunity to reach their potential.

Since 1904, Big Brothers Big Sisters has operated under the belief that inherent in every child is incredible potential. As the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 5 through young adulthood in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.

Summary of Opportunity:


As a direct report of the Director, IT Operations, the IT Support Specialist I is responsible for the optimization of application support and customer service; including but not limited to Salesforce, Office365 and other ancillary systems. The Specialist I is also responsible for desktop deployments, identity and access management, and remote staff user experience. They will support technical requirements in day-to-day operational functions such as the installation, configuration, maintenance, and support of standard hardware/software technologies and provide direct support to enterprise users on Big Brothers Big Sisters of America (BBBSA)’s (national office) software applications including but not limited to Matchforce, The Learning Exchange (TLE), AMS, BBBS Connect, and BBBS Workplace in support of Big Brothers Big Sisters (BBBS) National Office affiliate agencies.

Travel: Less than 5%

Location: Tampa, FL / Hybrid (required to work onsite in the Tampa, FL office several days a week)

People Manager: No

Essential Duties and Responsibilities

  • Deliver enterprise application support, including Salesforce and a portfolio of additional centralized applications
  • Manage Salesforce cases and provide excellent customer service in all user interactions
  • Demonstrate and provides support with a solid understanding of Microsoft OS, Windows 10 & 11, Office 365, Zoom, Jive, GoToMeeting, Microsoft 365 products and administration.
  • Partner with the IT team on evaluations and improvements of network & communication solutions.
  • Manage enterprise backups and patch management administration, including identifications, testing and deployment
  • Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Assist in the development and testing of business continuity and disaster recovery preparedness.
  • Support development and implementation of security policies regarding server access and best practices for PC and wireless access management.
  • Prepare users by designing and conducting training programs, providing references and support.
  • Other duties as assigned.

Culture

  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
  • Provides consistent follow-up regarding assigned projects and after meetings.
  • Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s Degree in Computer Science / Information Technology, or equivalent experience. Preferred certifications', A+, Net+, Sec+ certification.

Years of Related Work Experience: 2 years minimum experience in the following areas: Network administration. Enterprise level Backup solutions, Antimalware, and patch management software. Help desk and imaging solutions. Microsoft Operating systems and business applications.

JEDI Commitment  

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.  

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.  

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities  

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.   

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.