Position Purpose

As a direct report of the Senior Director, Product Development, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office. You will work closely with the Senior Director, Product Development as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.

Location: United States (100% REMOTE)

Travel: Approximately 5%

Essential Duties and Responsibilities


  • Performing Salesforce admin/UAT/configuration/data migration/integration/training tasks.
  • Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
  • Designing and implementing Salesforce solutions and functionalities
  • Designing and implementing Salesforce reports and dashboards
  • Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.


  • Reviewing, analyzing, and evaluating business systems, models, requirements, and needs
  • Identify opportunities for process improvement and optimization within Salesforce and related systems
  • Defining requirements and converting them into workable user stories
  • Preparing key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
  • Participating in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs

Project Management

  • Lead Salesforce initiatives, including managing project timelines and resources
  • Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success
  • Analyzing/identifying areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders
  • Working closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action


  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
  • Provides consistent follow-up regarding assigned projects and after meetings.
  • Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience

Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator and 1-2 years of relevant experience as a Business Analyst.

Skills and Knowledge: 3+ Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator; Salesforce Certifications, such as Salesforce Certified Business Analyst or Salesforce Certified Platform App Builder; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.