Who We Are:

For more than a century, Big Brothers Big Sisters has been helping change kids’ perspectives and giving them the opportunity to reach their potential.

Since 1904, Big Brothers Big Sisters has operated under the belief that inherent in every child is incredible potential. As the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 5 through young adulthood in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.

Summary of Opportunity:
The System Administrator is a direct report of the Director, Customer Success and will be responsible for the optimization of the enterprise systems infrastructure; including but not limited to network connectivity, server deployments and remote staff user experience. They will support technical requirements in day-to-day operational functions such as the installation, configuration, maintenance, and support of standard hardware/software systems technologies. They will provide direct support to external users on software applications including, but not limited to, Salesforce, Cornerstone on Demand, Namescape, Sharepoint Online, Workplace in support of Big Brothers Big Sisters of America and affiliated agencies.

Travel:
<5%
Location
: Must reside in the Tampa, FL Area for regular onsite work as needed; remote work within the Tampa, FL area supported in this role when not in the office

Essential Duties and Responsibilities

  • Lead with the IT team on evaluations and improvements of network & communication solutions.
  • Support the organization's technology equipment and IT assets which includes installation, configuration, deployment and maintenance of standard hardware and software systems technologies while ensuring optimal performance.
  • Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
  • Assist in the development and testing of business continuity and disaster recovery preparedness.
  • Support development and implementation of security policies regarding server access and best practices for PC and wireless access management.
  • Prepares users by designing and conducting training programs; providing references and support
  • Experience with Active Directory, group policies and integrated technologies such as Cornerstone on Demand and Namescape.
  • Other duties as assigned.

    Culture

    • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
    • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
    • Provides consistent follow-up regarding assigned projects and after meetings.
    • Other duties as assigned.

      Education & Related Work Experience

      Education Level: Bachelor’s Degree in Computer Science / Information Technology, or equivalent experience. Any of the following in lieu of a degree; MCSE and/or CCNE certification.

      Years of Related Work Experience: 5 years minimum experience in the following areas:

      • Advanced Network administration
      • Enterprise level Backup solutions
      • Antimalware, and patch management software
      • Help desk and imaging solutions.
      • Cisco device administration
      • Microsoft Operating systems and business applications

        JEDI Commitment

        At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

        Equal Employment Opportunity

        BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

        Americans with Disabilities Act

        Employee must be able to perform all essential job functions, with or without reasonable accommodation.

        Job Responsibilities

        The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.