Position Purpose

Through the Big Brothers Big Sisters of America (BBBSA) Professional Fellowship Program* and as a direct report of the Director, Performance Marketing, the Website Administrator will be responsible for overseeing the planning, execution, and delivery of digital experiences within our organization. The Website Administrator will collaborate closely with cross-functional teams within Big Brothers Big Sisters of America (BBBSA) and externally, including developers, engineers, creatives, and stakeholders, to ensure projects are completed on time, within scope, and meet quality standards. Key responsibilities include daily operations, maintenance, and improvement of our organization website including the management and optimization of mobile responsiveness, e-commerce functionality, live streaming capabilities, and online fundraising platforms. The Website Administrator II will ensure a seamless user experience across devices while enhancing our online presence and fundraising efforts.

*This position is aligned to BBBSA’s Professional Fellowship Program, an initiative that engages talented professionals in two (2)-year career opportunities. The candidate identified for this role will be a full-time, benefits eligible employee, fully immersed as a team member and accountable to all BBBSA employee policies and organizational practices. This position is funded for a period of two (2) years from their effective date of hire. Continuation of the position after two (2) years is based on business need for the role and continued funding.

Location: United States (Remote)

Travel: Approximately 20%

Essential Duties and Responsibilities

Project Planning: Develop comprehensive project plans outlining tasks, timelines, resources, and milestones.
Resource Management: Coordinate with team leads to allocate resources effectively and ensure project teams have the necessary support to meet project objectives.
Risk Management: Identify potential risks and develop mitigation strategies to minimize project delays or setbacks.
Quality Assurance: Implement processes and standards to ensure the quality of deliverables meets or exceeds expectations.
Stakeholder Engagement: Cultivate positive relationships with stakeholders, solicit feedback, and manage expectations to ensure alignment with project goals.
Issue Resolution: Proactively identify and address project issues, conflicts, or bottlenecks to keep projects on track.
Website Maintenance: Regularly update, maintain, and monitor the website content, ensuring accuracy, relevance, and functionality. Make content updates directly.
Responsible for maintenance, administration and support of CMS (WordPress, Drupal, etc) including modules and plugins.
Mobile Optimization: Implement and maintain mobile-responsive design elements to ensure an optimal user experience across various devices and screen sizes.
E-commerce Management: Oversee and optimize e-commerce functionalities, including product listings, checkout processes, payment gateways, and order fulfillment to enhance the online shopping experience.
Live Streaming Integration: Manage and facilitate the integration of live streaming features into the website, ensuring smooth streaming experiences for events, webinars, or live broadcasts.
Online Fundraising Support: Collaborate with the fundraising team to implement and optimize online fundraising campaigns, donation portals, and fundraising event pages on the website.
Content Management: Regularly update website content, including program information, live event schedules, fundraising goals, and success stories to engage users effectively. Light design capabilities ideal but not mandatory.
Technical Support: Provide technical support to troubleshoot website issues, ensuring minimal downtime and quick resolution of problems related to mobile compatibility, e-commerce functionalities, live streaming, and fundraising modules.
Collaboration: Work closely with web developers, designers, marketing, fundraising, and technical teams to implement new features, optimize performance, and enhance user engagement.
SEO and Analytics: Implement SEO strategies to improve visibility and track website traffic, user behavior, and conversion rates using analytical tools to optimize performance. Provide key site performance updates to performance marketing director.
Performance Optimization: Monitor website performance, conduct regular performance tests, and implement optimizations to enhance speed, accessibility, and user experience.
Backup and Recovery: Implement regular backups and recovery plans to prevent data loss and ensure quick restoration in case of emergencies.
Security Management: Partner with IT to implement and maintain robust security measures to safeguard the website against cyber threats, malware, and hacking attempts.

Technical Assistance

Collaborate effectively with a wide range of audiences-including leadership, staff, alumni, and external vendors/agencies.
Efficiently manage multiple, complex, and results-oriented projects with varying deadlines.
Operate in a highly organized fashion with attention to detail on all projects.
Availability to work outside business hours as necessary.
Provide overall support as needed and assigned for department priorities.
Other duties as assigned.

Culture

Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion)
Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
Exemplifies servant leadership qualities internally and across the network with staff and volunteer leaders.
Provides consistent follow-up regarding assigned projects and after meetings demonstrating a culture of positive accountability.
Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s degree or equivalent relevant business experience.

Years of Related Work Experience: A minimum of 4 years of relevant experience digital strategy, digital transformation, or related field. Required experience includes proficiency in web programming languages such as HTML, CSS, JavaScript, etc.; experienced UI/UX best practices and ADA compliances, e-commerce platforms, live streaming tools, and online fundraising platforms; advanced understanding of mobile-responsive design principles and best practices and knowledge of SEO principles, website analytics tools (e.g., Google Analytics), and A/B testing methodologies.

Skills and Knowledge: Thorough working knowledge of the Google suite of digital analytics, content management systems, digital asset management systems, constituent relationship management systems (i.e., Salesforce), WordPress, as well as the full suite of Microsoft Office products is required; Experience facilitating digital CRM tactics within lifecycle marketing; Consistent record in managing through complex issues with various stakeholders to desired outcome; Superior interpersonal skills; Service-oriented mindset with excellent client relations, written and verbal communications; ability to collaborate effectively with cross-functional teams; Highly organized in approach, with ability to set and manage priorities; Excellent problem-solving skills and ability to troubleshoot website issues effectively; Demonstrated ability to handle multiple projects, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work; Proven track record of developing and mentoring teams and individuals; Proficiency in presentations, including creation of and delivery of PowerPoint materials; Attention to detail and ability to work independently while managing multiple tasks.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.