The Opportunity

Big Brothers Big Sisters of America (“BBBSA”) is hiring a Director of Internal Communications. The Director of Internal Communications will collaborate with the Chief Communications Officer to develop and manage strategic communications channels and messaging to key internal stakeholders including national staff and the network of over 230 Big Brother Big Sisters (“BBBS”) agencies. The Director of Internal Communications is directly responsible for all planning, development, and implementation of BBBSA’s internal communications strategies, communications channels, and activities. This role manages the voice from the national office and understands the needs of the BBBS network, ensuring communications and information are disseminated in a timely manner.

This position will work in a remote capacity.

Passion for the Mission

The Director of Internal Communications will embrace and embody the mission of Big Brothers Big Sisters of America and its commitment to empowering and inspiring every young person to reach their full potential. The Director will flourish in a fast-paced, purpose-driven environment and will be energized working in a national organization demonstrating a collaborative approach when working with stakeholders. This role requires a dynamic, communications practitioner who has extensive experience with writing and editing content within a variety of platforms and audiences. This position requires a candidate with a strategic and creative solutions-oriented approach who can prioritize across a variety of projects, build strong work plans with clear deliverables, and is highly organized with a strong ability to set and manage differing priorities.

Commitment to JEDI

It’s not enough to say we are committed to Internal Communications. We have to work intentionally and diligently to bring about change in our organization and our communities. To defend the potential of all young people, we have to ensure all young people have the opportunity to have a strong mentoring relationship in their lives. We are actively working to promote justice, equity, diversity, and inclusion throughout our organization. This commitment extends not only to an inclusive hiring and recruitment practice, but also to the policies, processes, and procedures that our staff, families, mentors, donors, and community partners rely upon to create connections within the 5000+ communities that Big Brothers Big Sisters operate within.

Candidate Profile

The Director of Internal Communications will be a critical player in defining the messages delivered by BBBSA CEO and senior leadership through internal communications including videos, social media, internal and stakeholder keynotes, and written and face-to-face communications. The Director will be responsible for full end-to-end management of speaker preparation, rehearsals, briefing documents and supporting materials.

In addition to working directly with the executive team, the Director will create toolkits, messaging, and other communication materials for use in presentations and/or learning and development curriculum related to Communications and PR projects as well as strategic initiatives.

The Director of Internal Communications is required to have Bachelor’s degree, with a strong preference in Marketing, Communications or Journalism. The Director will also be required to demonstrate a minimum of 7-10 years of relevant experience, preferably in aMarketing & Communications department.

*Due to COVID-19 travel precautions, this position does not currently travel, but is anticipated to travel approximately 15% once safe travel can resume. *

The Director of Internal Communications essential roles and responsibilities include, but are not limited to the following:

Essential Duties and Responsibilities


  • Manages the preparation of internal communications for BBBSA, including content from the CEO.
  • Directs the creation of content such as stories, blog articles, best practices, and other news items to for BBBSA’s internal audiences.
  • Manage BBBS Bigs and Littles of the Year initiative, the organization’s match recognition program, including submission process, selection, communications and supporting promotion.
  • Collaborate with cross-department leaders on communications needs supporting projects and initiatives including: BBBSA Annual Report; National Conference, Race, Relationships, and Resources webinars.
  • Serve as communications lead for BBBSA National Conference managing the activities including script writing, program book development, messaging, promotional copy for digital/social, and network communications.
  • Develop thoughtful messaging and content for leadership to speak at internal engagements and advise on communication tactics and strategies.
  • Collaborates across teams to develop and drive storytelling opportunities. Leads story gathering and management system, to catalog and share stories in efficient ways.
  • Organizes and develops strategies and tactics for managing internal communications across the Big Brothers Big Sisters network.
  • Ensures and oversees message and brand consistency in all digital communications including newsletters, agency materials, web and social content.
  • Supports local BBBS agencies across the country by responding to communications-related questions and inquiries from agency leaders via phone, email and Workplace by Facebook.
  • Collaborates internally with others to draft communications and develop platforms to inform and facilitate internal stakeholder communications.
  • Serves as manager in overseeing any relationships between BBBSA and agencies or contracted support regarding development of content for distribution or campaigns, ensuring consistent use of brand message and content.
  • Leads development, review, and editing of materials for internal communications including briefing materials, scripting/messaging for internal presentations, agency engagements, social media, and events.
  • Drives the use of current and relevant communications templates and materials and oversees the improvement of relevant processes to maintain efficiencies and operational excellence.

Technical Assistance

  • Engages in communications strategy discussions to ensure alignment.
  • Defines and clarifies roles and responsibilities with others to prevent gaps in delivery.
  • Provides strategic thinking and direction to senior leaders in the planning and execution of internal communications.
  • Develops and implements editorial strategy and calendar to support alignment to goals of the organizations and desired outcomes.
  • Guides creative ways to get the right message, to the right person, at the right time and through the right channel.


  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
  • Provides consistent follow-up regarding assigned projects and after meetings.
  • Other duties as assigned.

JEDI Commitment

At Big Brothers Big Sisters of America, Internal Communications is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.